Disability Resources in the Municipality of Anchorage
Municipal ADA Coordinator: Paul Deery
Phone: 907-343-4480
Cell: 907-538-8830
Municipality of Anchorage ADA Policy and Procedures
For additional information on the Municipality of Anchorage's ADA Policy and Procedures, as well as a list of ADA Resources, click here.
Accessible Services
- All People Mover buses are fully accessible
- Passengers who use standard wheelchairs, walkers or have difficulty climbing stairs will find kneeling, low floor, and ramp access on every People Mover bus.
- Voice announcements and a reader board convey stop locations
- Priority seating in the front of the bus is set aside for senior citizens and people with disabilities
- Braille hailing kits are available to assist individuals with visual disabilities. Request one from Customer Service at 343-6543.
- Service Animals are welcome on People Mover
- Bus operators are trained to meet the needs of passengers with disabilities by assisting passengers when boarding and exiting the bus and securing wheelchairs.
- Large print and other media is available upon request
- Reduced fares are available for individuals with disabilities, senior citizens and medicare card holders. Click here for more information.
- Paratransit ADA Service is provided through AnchorRIDES.
- Free one-on-one and group Travel Training is available
Reasonable Accommodations
The Municipality of Anchorage Public Transportation Department is committed to ensure equality and fairness by making reasonable modifications to policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Whenever feasible, a request for modification or accommodation to People Mover or AnchorRIDES policies and procedures should be made in advance before service is expected. Click here for a Reasonable Accommodation Form.
Requests for Accommodation are sent to:
People Mover Operations Superintendent or AnchorRIDES Program Manager
3600 Dr. MLK Jr. Ave.
Anchorage, AK 99507
907.343.6543
Email: wwtd@muni.org
All reasonable modification requests will be acknowledged within 3 business days of receipt. The resolution and response to the person who submitted a request will be made timely, within 15 business days.
Click here for the Reasonable Accommodation Policy & Procedure PDF.
Click here to view the Reasonable Accommodation Policy & Procedure as a translatable webpage.
Communication Assistance
Language Link is used for interpretation services in over 240 languages for people who have Limited English Proficiency (LEP). If needed, first call us 907.343.6543 with your name, language and phone number and we will call back through an interpreter.
Alaska Relay at 1.800.770.8973 is used to communicate with people who are deaf or hard of hearing.
Sign Language Interpreters can be available for appointments or meetings with advance notice.
Alternate media formats such as large print, plain text and PDF of published program materials are available by request.
Alternate Language of People Mover and AnchorRIDES Rider Guides are available in Spanish, Korean, Hmong, and Tagalog.
Accessibility tools for Microsoft Teams - This page contains an overview of the accessibility features that make sure all users can have the best possible experience using Microsoft Teams.
Language Access Plan
The Public Transportation Department has developed this Language Access Plan to help identify reasonable steps for providing language assistance to persons with limited English proficiency (LEP) who wish to access services provided. As defined Executive Order 13166, LEP persons are those who do not speak English as their primary language and have limited ability to read, speak, write or understand English. This plan outlines how to identify a person who may need language assistance, the ways in which assistance may be provided, staff training that may be required, and how to notify LEP persons that assistance is available.