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Commitment to Civil Rights - Title VI

The Municipality of Anchorage Public Transportation Department is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

Toward this end, it is the Public Transportation Department's objective to :

  • Ensure that the level and quality of public transportation service is provided without regard to race, color or national origin
  • Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations
  • Promote the full and fair participation of all affected populations in public transportation decision making
  • Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations and
  • Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).

The Public Transportation Director, senior management, and all supervisors and employees share the responsibility for carrying out the Public Transportation Department's commitment to Title VI. Our Title VI Coordinator is responsible for the day-to-day operation of the program, and receives and investigates Title VI complaints that come through the complaint procedures process as described in the next section.

The Public Transportation Department’s Title VI Complaint Procedures:

Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with the Public Transportation Department within 180 days from the date of the alleged discrimination. Complaints may either be filed with the Public Transportation Department or with the U.S. Department of Transportation.

How to File a Complaint with the Public Transportation Department:

Obtain a copy of the Title VI Complaint form here or request one be mailed by calling (907) 343-8246. Then submit the completed form to the Public Transportation Department:

  • Email:
  • Mail: Public Transportation Department, Title VI Coordinator 3600 Dr. Martin Luther King, Jr. Avenue, Anchorage, Alaska  99507

The Public Transportation Department will provide appropriate assistance to individuals wanting to file complaints but are limited in their ability to communicate in English.

What Happens to My Title VI Complaint?

The Title VI Coordinator will begin an investigation within fifteen (15) working days of receipt of a complaint. The Coordinator will assign an internal tracking number on the complaint form.

The Title VI Coordinator will contact the complainant in writing no later than thirty (30) working days after receipt of complaint for additional information, if needed, to investigate the complaint. If the complainant fails to provide the requested information in a timely basis, the Title VI Coordinator may administratively close the complaint.

The investigation will be completed within ninety (90) days of receipt of the complaint. A written investigation report will be prepared by the investigator. The report shall include a summary description of the incident, findings and recommendations. The Public Transportation Department Director and the OEO Director will review the report. A closing letter will be provided to the complainant.

If the matter cannot be resolved, then the complainant will be informed of his/her right to appeal to the Federal Transit Administration Office of Civil RightsAttention: Title VI Program Coordinator East Building, 5th Floor - TCR 1200 New Jersey Ave., SE Washington, DC 20590 

    • People Mover
    • Director: Lance Wilber
    • 3600 Dr. Martin Luther King Jr. Avenue, Anchorage, AK 99507
    • 907 343-6543