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People Mover

Commitment to Civil Rights

The Municipality of Anchorage Public Transportation Department operates its programs without regard to race, color, national origin, religion, sex, marital status, age, disability or retaliation in accordance with applicable law.

Click here for more information on Title 5 of the Anchorage Municipal Code or the Anchorage Equal Rights Commission.

Title VI Policy Statement

The Municipality of Anchorage Public Transportation Department is committed to ensuring that no person is excluded from participation in, denied the benefits of its services, or subjected to discrimination on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended.

Toward this end, it is the Public Transportation Department's objective to:

  • Ensure that the level and quality of public transportation service is provided without regard to race, color or national origin;
  • Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;
  • Promote the full and fair participation of all affected populations in public transportation decision making;
  • Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations, and;
  • Ensure meaningful access to programs and activities by persons with limited English proficiency (LEP).

The Public Transportation Director, management and all employees share the responsibility for carrying out the Public Transportation Department's commitment to Title VI. The Title VI Coordinator is responsible for the day-to-day operation of the program, and receives and investigates Title VI complaints that come through the complaint procedures process. 

How to File a Title VI Complaint

Any person who believes he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with the Public Transportation Department. Any such complaint must be in writing and filed with the Public Transportation Department within 180 calendar days from the date of the alleged discrimination. For information on how to file a complaint, contact the Title VI Coordinator by any of the methods below:

  • Mail:
    Public Transportation Department
    Attn: Title VI Coordinator
    3600 Dr. Martin Luther King, Jr. Avenue
    Anchorage, AK 99507 
  • Phone: 907-343-8246 
  • Email: titlevi@muni.org

Completed forms may be submitted to the Public Transportation Department via email, mailed to the address listed above or in person to the Customer Service office at the Downtown Transit Center.

A copy of the Title VI Complaint Form may be obtained by calling (907) 343-8246, or clicking here. The Public Transportation Department will provide appropriate assistance for complainants who are limited in their ability to communicate in English.

Title VI complaints may also be filed with the following organization:

Federal Transit Administration Office of Civil Rights
Attn: Title VI Program Coordinator
East Building, 5th Floor - TCR
1200 New Jersey Avenue
SE Washington, DC 20590
816-329-3770

For more information, see "Filing a Title VI Complaint with the FTA" by clicking here.

Title VI Complaint Process

Any person who believe he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color or national origin by the Public Transportation Department may file a complaint by completing and submitting the Department's Title VI Complaint Form.

Once a complaint is received, it will be reviewed by the Title VI Coordinator to determine if the Public Transportation Department has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by the Public Transportation Department.

The Title VI Coordinator will begin an investigation within fifteen (15) working days of receipt of a complaint. The Coordinator will assign an internal tracking number on the complaint form.

The Title VI Coordinator will contact the complainant in writing no later than thirty (30) working days after receipt of complaint for additional information, if needed, to investigate the complaint. Failure of the complainant to provide the requested information in a timely basis (within 10 days unless the Title VI Coordinator provides a different timeline) may result in the administrative closure of the complaint or a delay in complaint resolution. A case may also be administratively closed if the complainant no longer wishes to pursue their case.

Reasonable measures will be taken to preserve any information that is confidential. At a minimum, the Title VI Coordinator will:

  • Identify and review all relevant documents, practices and procedures;
  • Identify and interview persons with knowledge of the Title VI violation, e.g. the person making the complaint, witnesses or anyone identified by the complainant, anyone who may have been subject to similar activity or anyone with relevant information.

The investigation will be completed within ninety (90) days of receipt of the complaint. Upon completion of the investigation, the Title VI Coordinator will complete a final written report for the Public Transportation Director and the Office of Equal Opportunity Director. The report shall include a background summary of the complaint, findings of the investigation and a conclusion. If a Title VI violation is found to exist, corrective actions and remedial steps as appropriate and necessary will be included in the report and taken immediately. A closing letter summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation will be provided to the complainant.

If the matter cannot be resolved, then the complainant will be informed of his/her right to appeal to the Federal Transit Administration Office of Civil Rights. Address included below:

Federal Transit Administration Office of Civil Rights
Attn: Title VI Program Coordinator
East Building, 5th Floor - TCR
1200 New Jersey Avenue
SE Washington, DC 20590

    • People Mover
    • Director: Jody Karcz
    • 3600 Dr. Martin Luther King Jr. Avenue, Anchorage, AK 99507
    • 907 343-6543