You Spoke. We Get It. Next stop: Improvements!

People Mover Rider Survey Results – January 2025

On January 31, 2025, the Public Transportation Department (PTD) concluded its triannual Rider Survey. 670 people participated, down from 841 who completed it in September 2024.

Click HERE to see the full results.

This survey takes place 3 times a year (January, May, and September). The goal is to glean feedback regarding the rider's experience and learn what areas we can improve. Since the first survey in September 2022, PTD has received 6,444 responses from riders.

Clear data patterns have emerged with minor differences from survey to survey. Below are some key takeaways:

• ​Highest score: "It is convenient to pay bus fare or buy tickets/passes" (4.09/5)
  
• Lowest score: "People Mover is responsive to my complaints, problems, or concerns." (3.42/5)
• Biggest improvement from September's survey: "Customer service staff are helpful, courteous and professional." (+.06)

Below is a table representing the mean (average) for scale-rated questions. The scale is 1-5, with 1 representing "Strongly Disagree" and 5 representing "Strongly Agree."
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Riders continue to advocate for:

• Later weekend service and increased frequency.
  

• ​Improvements to routes in the following order:

The feedback provided continues to guide future service improvements. Thanks to all who participated!

Past Survey Results

September 2024 Results
May 2024 Results
January  2024 Results​
September 2023 Results​​
May 2023 Results
January 2023 Results
September 2022 Results